Data Protection Policy

Tvaji's Privacy Policy

Your personal information matters deeply to us. Read this Privacy Policy to understand exactly how Tvaji collects, stores, and safeguards your data.

Last Updated: January 2026
SSL Encryption Protected
Adherence to international standards
Last Revised: January 2026
Important Notice

By using Tvaji (tvaji.com), you are deemed to have accepted this Privacy Policy. We treat your personal data with the utmost care and will never sell it to third parties.

1. Introduction

Tvaji is an online gaming platform offering Bangladeshi users slots, Live Casino, Sports Betting, and much more. We understand that your personal information is highly sensitive, and we take every precaution in how we collect, use, and store it.

This Privacy Policy explains how Tvaji collects your information, why it is collected, where it is stored, and how it is kept secure. We comply with international data protection laws and regularly update our security practices.

Please read this Privacy Policy in full before using Tvaji. If you do not agree with it, please refrain from using our platform. For any questions about this policy, feel free to reach out to our support team.

2. What Information We Collect

Tvaji collects various types of information to create, manage, and service your account. This information is used to keep you secure, meet legal obligations, and improve your gaming experience.

Personal Information:

  • Name, Date of Birth, and Gender
  • Email address and mobile number
  • Address (City, District, PIN Code)
  • Government-issued ID details (NID, passport, driving licence)
  • Photos and Selfies (for verification purposes)

Financial information:

  • Payment Method Details (Mobile Banking Account Number, Bank Account)
  • Transaction history (deposits, withdrawals, bonuses)
  • Information Received from Payment Processors

Technical Information:

  • IP address and geographic location
  • Device Type, Browser, and Operating System
  • Data obtained from cookies and tracking technologies
  • Login Time, Page Visits, and Click Patterns

Gaming Information:

  • Game History and Bet Amounts
  • Win/Loss Records and Account Balance
  • Bonus and Promotion Usage
  • Game Preferences and Playing Style
Data Type Example Purpose of Collection
Personal Identification Name, Date of Birth, NID Account verification and age confirmation
Contact Email address, phone number Sending support, notifications & promotions
Financial Mobile Banking Number, Transactions Processing Deposits and Withdrawals
Device & Browser IP address, browser type, device model Security and Fraud Prevention

3. How We Use Your Information

Tvaji uses your information only for legitimate, necessary purposes. We never use your data unnecessarily or sell it to third parties.

Primary Purposes for Using Your Information:

  • Account management: Creating, verifying, and managing your account.
  • Service Delivery: Providing games, betting, Live Casino, and other related services.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payouts.
  • Customer support: Resolving your issues and answering your questions.
  • Security: Preventing fraud, money laundering, and other illegal activities.
  • Legal obligations: Meeting the requirements of licensing authorities and legal bodies.
  • Marketing: Keeping you informed about new promotions, bonuses, and games (you can opt out at any time).
  • Improvements: Analyzing data to improve the user experience.
Data Minimization

Tvaji only collects information that is necessary. We believe less data means greater security. Your information is retained only for as long as it is needed.

4. Data Retention & Security

Tvaji stores your information on secure servers that meet international security standards. We use SSL encryption, firewalls, and other modern technologies to protect your data from unauthorized access, alteration, or theft.

Our security measures:

  • 256-bit SSL encryption on all data transmissions
  • Regular Security Audits and Penetration Testing
  • Two-Factor Authentication (2FA) Support
  • Limited staff access and strict access controls
  • Regular Backups and Disaster Recovery Planning
  • Anti-malware and firewall systems

Your password is stored in encrypted form and no Tvaji employee can ever view it. That said, the security of your account is also your responsibility — use a strong password and never share it with anyone.

5. Sharing Information with Third Parties

Tvaji only shares your information with third parties in specific, necessary circumstances. We never sell your data or pass it on to advertisers.

Parties we may share information with:

  • Payment Processor: Mobile banking, bank, and payment gateway providers for processing deposits and withdrawals.
  • Game Provider: Slots, Live Casino, and other game provider companies.
  • Licensing Authority: Regulatory and licensing authorities that oversee online gaming.
  • Legal authorities: To comply with legal orders from courts, police, or law enforcement agencies.
  • Security Services: Providers of fraud prevention, KYC verification, and cybersecurity services.
  • Marketing Partners: To send promotional emails or messages, only with your consent and upon opt-in.

We ensure that all our third-party partners comply with GDPR and other data protection laws. Our agreements with them clearly state that they may only use your data for specified purposes and may not share or sell it elsewhere.

6. Cookies and Tracking Technologies

Tvaji uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device that help remember your preferences and settings.

Cookies we use:

  • Essential Cookies: To ensure core platform functionality (login, session management).
  • Performance Cookies: To analyse and improve site performance.
  • Functional cookies: To remember your language, currency, and other preferences.
  • Marketing Cookies: To show you ads and promotions relevant to your interests.

You can disable cookies through your browser settings, though doing so may affect some Tvaji features. We recommend keeping essential cookies enabled and configuring marketing cookies according to your preferences.

7. Your Rights

Under data protection laws, you have specific rights over your personal information. Tvaji fully respects these rights and gives you control over your data at any time.

1
Data Access

The right to know what information we hold about you.

2
Data Correction

The right to correct inaccurate or outdated information.

3
Data Deletion

The right to have your data deleted under certain circumstances.

4
Restriction of Processing

The right to restrict or suspend the processing of your data.

5
Data Portability

The right to receive your data in a machine-readable format.

6
Right to object

The right to object to marketing or profiling.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days. In some cases, we may be required to retain limited data due to legal obligations.

Please Note

Under AML and KYC laws, retaining certain data for a specified period is a legal requirement. This data may be kept even after an account is closed.

8. Child Protection Policy

Tvaji is strictly prohibited for anyone under 18. We do not collect data from minors or allow them to use the platform. Age verification is mandatory at registration.

If we become aware that a minor is using our platform, we will immediately close the account and delete all associated data.

For Parents

If your child has accidentally created a Tvaji account, please notify our support team immediately. We will act swiftly to resolve it.

9. Data Protection & Security Measures

Tvaji follows industry-leading standards to protect your privacy. Our security team monitors the platform around the clock and responds immediately to any suspicious activity.

  • TLS 1.3 encryption is used on all connections
  • Database Encryption and Access Logging Enabled
  • Regular third-party cybersecurity audits are conducted
  • Data protection training is mandatory for all employees
  • Users will be notified within 72 hours of any data breach
  • Information security management in accordance with ISO 27001 standards

In the event of a data breach, we will promptly notify affected users and advise them on the necessary steps to take. Our incident response team is on standby 24/7.

10. Contact & Updates

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch. Tvaji's Data Protection Team is ready to assist you.

  • Email: [email protected]
  • Live Chat: Available 24/7 through the platform
  • Response Time: Usually within 24–48 hours

Tvaji reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or platform notification. Check the date at the top of the page for the latest update.

Policy Change Notification

We will notify you at least 30 days in advance of any significant changes to the Privacy Policy. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

Why Tvaji is trusted to protect your information

Our Privacy Policy is not just words on paper — it is the foundation of everything we do

End-to-end encryption

Every transaction and piece of information you share is protected by 256-bit SSL encryption. No hacker or third party can read your data.

Your Data is Never Sold

Tvaji never sells your personal information to advertisers or third parties under any circumstances. Your data exists solely to serve you.

KYC Verification

Our strict KYC process ensures that only the verified account owner can manage the account, keeping you protected against identity theft.

Transparent Data History

You can view and download your complete data history from your account at any time. There is nothing hidden.

International standards

Tvaji complies with GDPR and international data protection standards. Regular third-party audits ensure we consistently meet those standards.

24/7 Bangla Support

Our support team is always on hand to help with any privacy-related questions, ensuring fast and effective resolutions.

General Questions About the Privacy Policy

What Users Ask Most

No, Tvaji never sells your personal information. We only share limited data with essential third-party partners — such as payment processors and game providers — under strict agreements, solely to deliver our services.

When an account is closed, most personal data is deleted. However, certain financial transaction records may be retained for a defined period (typically 5–7 years) as required by AML and KYC regulations.

Tvaji employs top-tier security measures — 256-bit SSL encryption, regular cybersecurity audits, and 24/7 security monitoring. That said, no online platform can guarantee 100% security. Using a strong password and enabling 2FA on your end keeps risk to a minimum.

Yes, Tvaji sends emails to registered users about promotions, bonuses, and new games. You can opt out at any time by clicking the "Unsubscribe" link at the bottom of any email or by turning off notifications in your account settings.

Please contact our support team first at [email protected]. We will do our best to resolve your complaint within 30 business days. If you are not satisfied with the outcome, you have the right to escalate the matter to our licensing authority.

Enjoy Tvaji Safely

Your information is completely secure. Register for free on Tvaji today and start enjoying a world-class gaming experience.

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